Refund & Cancellation Policy

Cancel anytime

You can cancel a paid plan whenever you like from Plan & billing ("Manage" or "Cancel renewal"). There are no cancellation fees.

Cancellation stops future renewals. You keep everything in your plan until the end of the period you already paid for, then your account moves to the free plan. Your menus, dishes and designs are kept; features above the free plan stop working.

Refunds for new subscriptions

If Menuvo isn't right for you, you can ask for a full refund of your first payment within 14 days of subscribing. Email mohtazcanada@gmail.com from your account email with your restaurant name.

This applies once per customer. Renewals, upgrades after the first 14 days and partially used periods are not refunded, except where the law requires it.

Renewals and failed payments

We email you before yearly renewals and whenever a payment fails. After a failed payment your plan stays active for 3 days while you update your card in Plan & billing.

Changing plans

Moving to a different plan starts a new subscription at the new price; your previous plan stops renewing at the end of its period. Unused time on the previous plan is not prorated.

Free trials

Free trials cost nothing and do not renew into a paid plan by themselves. At the end of the trial your account returns to the free plan unless you subscribe.

Consumer rights and contact

This policy does not affect any statutory rights you have under the consumer law of the country where the operator is established or your place of residence.

Questions about billing or refunds: mohtazcanada@gmail.com.